Frequently asked questions

About LeasePlan Bank

• Why did LeasePlan Bank stop accepting new clients last year?

  Since we opened our doors, we have always stated that our goal was to remain a small bank. In August 2010, the bank had almost reached its internal target for that year, so we made the deliberate decision to take a break from accepting new clients. This is in accordance with our commitment to maintain a balanced funding base for our business.

• Who is LeasePlan Bank?

  LeasePlan Bank is a 100% Dutch internet savings bank and a subsidiary of the Dutch public company LeasePlan Corporation N.V., with activities worldwide.

  Because LeasePlan Bank stands for an honest, transparent and customer-friendly approach, we offer comprehensible products with clear conditions. We always strive to offer you a high interest rate. Maybe not always the highest on the market, but the most transparent. Our interest rate is linked to Euribor®, the interest rate European banks charges each other, and is monthly adjusted. That way you know you always get a good interest.

• Who is LeasePlan Corporation N.V.?

  LeasePlan Corporation N.V. is a Dutch bank that offers financial services in the form of providing and managing business assets, primarily cars, to the business market. As market leader, we set ourselves apart from the competition with our vast international network of subsidiaries in 30 countries and with the knowledge and expertise we have accrued in our 45 years of experience.

  LeasePlan Corporation N.V. is known as the founder and driver of today's car leasing industry, and on the basis of that position, is an active player on the national and international financial markets. LeasePlan Corporation N.V. has held a banking licence since 1993, and is under the supervision of De Nederlandsche Bank.

   

• Does LeasePlan Corporation N.V. rely on any state support?

  In October 2008, the Dutch government created a guarantee system for the banking sector, to promote the resumption of interbank lending. This guarantee is available to all healthy banks, including LeasePlan Corporation N.V. In December 2008, LeasePlan Corporation N.V. was the first Dutch bank to issue state-backed bonds under this guarantee, and this was soon followed by a number of additional issues. LeasePlan Corporation N.V. resumed issuing bonds without the backing of the state guarantee since October 2009.

   

• Why do I get a high interest rate with LeasePlan Bank?

  Because LeasePlan Bank is an internet savings bank, its costs are much lower than those of standard banks. Compared to other banks, our costs for accommodations, correspondence, etc., are considerably lower, and we pass these savings on to you in the form of a higher interest rate. Maybe not always the hightes interest rate, but the most transparent.

Secure savings with LeasePlan Bank

• Is my money safe with LeasePlan Bank?

  Yes. At LeasePlan Bank, we protect your money with:

  • our expertise and years of experience in financial services
  • the deposit guarantee scheme
  • a secure internet environment.

  For more information, see ‘Security.’

• What does the deposit guarantee scheme mean?

  The deposit guarantee scheme was created to protect savers against the risk of bankruptcy of the savings bank. This guarantee scheme applies to banks established in the Netherlands and operating under a licence issued by De Nederlandsche Bank. The scheme guarantees until 31-12-2010 that account balances in the Netherlands up to € 100,000 will be repaid in the event that the bank with which the money is deposited fails. The maximum amount applies per person per banking institution, regardless of the number of accounts.

• Who are covered by the deposit guarantee scheme?

  As a part of LeasePlan Corporation N.V., LeasePlan Bank is covered by De Nederlandsche Bank's deposit guarantee scheme.

  Private people and small enterprises (specifically: enterprises allowed to publish a summary balance sheet) are eligible for compensation under the DGS. A small group of private people are excluded from compensation under the DGS: directors of the bank in difficulties, persons holding a 5% or larger stake in that bank and close relations of such persons. Certain categories of enterprises are also excluded, such as financial undertakings and government bodies. (source: De Nederlandsche Bank)

  This means that your business internet savings account and any term deposits with LeasePlan Bank are covered.

  Legal entities who are entitled to submit a summary balance sheet (and who are therefore entitled to make a claim under the deposit guarantee scheme) must meet at least two of the following three requirements:

  • a balance sheet total of € 4.4 million or less
  • net turnover of € 8.8 million or less
  • an average number of employees of 50 or less over the course of the financial year.

  Legal entities that do not meet these criteria are not covered by the deposit guarantee scheme.

Consumer internet savings

• How many LeasePlan Bank internet savings accounts can I open?

  You can open one internet savings account with LeasePlan Bank.

• Can anyone else transfer money to my internet savings account?

  No, they cannot. Transfers must always come from your own linked account.

• When is the interest on my internet savings account paid?

  The interest on your internet savings account is paid monthly.

• What is the minimum initial deposit required to open a internet savings account?

  There is no minimum deposit for a LeasePlan Bank internet savings account.

• What is the maximum balance on an internet savings account?

  The maximum balance on a LeasePlan Bank internet savings account is € 500,000.

• How do I access my internet savings account?

  You can log in to your personal page, on which you can access your account, via the home page using your personal user name and password.

• Who can open a internet savings account?

  A LeasePlan Bank internet savings account can be opened by a representative of one of the following parties, who must meet the following conditions:

  • the account holder is established in the Netherlands
  • the account holders is 18 years or older
  • the account holder has: a valid identification card; a Burgerservicenummer (BSN); a linked account with a Dutch bank; an e-mail address and internet access; access to text messaging facilities.

  LeasePlan Bank reserves the right to reject any application, without giving reasons.

Business internet savings

• How many LeasePlan Bank business internet savings accounts can I open?

  You can open one business internet savings account with LeasePlan Bank.

• Can anyone else transfer money to my business internet savings account?

  No, they cannot. Transfers must always come from your own linked account.

• When is the interest on my business internet savings account paid?

  The interest on your business internet savings account is paid monthly.

• What is the minimum initial deposit required to open a business internet savings account?

  There is no minimum deposit for a LeasePlan Bank business internet savings account. However, to activate your account and to be able to verify your identity, we ask you transfer € 1,- from your linked account to your LeasePlan Bank internet savings account.

   

• What is the maximum balance on a business internet savings account?

  The maximum balance on a LeasePlan Bank internet savings account is € 1,000,000.

   

• How do I access my business internet savings account?

  You can log in to your personal page, on which you can access your account, via the home page using your personal user name and password.

   

• Who can open a business internet savings account?

  A LeasePlan Bank business internet savings account can be opened by a representative of one of the following parties, who must meet the following conditions:

  • the account holder is one of the following corporations or entities: one-man business, general partnership, limited partnership, partnership, silent partnership, public partnership, public company, private company with limited liability, association, foundation or other legal entity permitted by LeasePlan Bank
  • the account holder is established in the Netherlands
  • the account holder is registered with the Dutch Chamber of Commerce
  • the applicant is a representative with authorisation to open an account

  The account holder has:

  • a linked account with a Dutch bank;
  • an e-mail address and internet access;
  • access to text messaging facilities.

  LeasePlan Bank reserves the right to reject any application, without giving reasons.

   

Consumer term deposit

• What is a LeasePlan Bank Term Deposit?

  With a Term Deposit, you lock in some or all of the balance of your internet savings account for a fixed period at a higher interest rate. That period may be 3, 6 or 9 months, or 1, 2, 3, 4 or 5 years. The corresponding interest rate applies for the entire period.

  Please note that at the moment of arranging the term deposit, the fixed interest rate will be higher than the variable interest rate paid on the internet savings account, but it is possible that during the fixed period the variable interest rate may rise above the fixed interest rate on your selected term deposit.

  You can link multiple LeasePlan Bank term deposits to your internet savings account.

• How do I open a Term Deposit?

  Opening a term deposit starts with opening a internet savings account. You can do this on the term deposit page or on the internet savings account page. You must open the term deposit at least one day before the commencement date of the term deposit.

  As soon as you have a balance in your internet savings account, you can open a term deposit.

• What options do I have at the end of my fixed term?

  You can specify what happens to your term deposit at the end of the period. You can choose between the following options. If you do not choose one of the following, the balance of the term deposit will automatically be transferred back to your internet savings account.

  • Lock in the total amount for a new fixed term at the applicable interest rate at that time
  • Lock in only the deposit amount (and not the interest received on it) for a new fixed term at the applicable interest rate at that time, in which case the interest rate accrued on the deposit amount will be deposited to your internet savings account
  • Have the total amount, including the interest accrued, deposited to your internet savings account.

  Once you have selected a given term, that term cannot be changed.

• What are the minimum and maximum deposits for a LeasePlan Bank term deposit?

  The minimum deposit for a LeasePlan Bank term deposit is € 500. The maximum balance of an internet savings account is € 500.000; this means that the total balance of your internet savings account, including any term deposits, may not exceed € 500.000.

• What does opening a term deposit cost?

  There is no cost for opening a term deposit.

• What is the start date of the term deposit?

  The date that you open the term deposit is also the start date.

• How do I access the information on my term deposit?

  To access the information on your term deposit, log in on your personal page using your user name and password. You will then see a list of your current internet savings account and term deposits.

• Can I access the balances on term deposits at any time?

  No, you cannot withdraw money from your term deposits before the expiry of the term. For the exceptions, see the Terms and Conditions of LeasePlan Bank.

• Is there a maximum number of term deposits?

  No, you can open as many term deposits as you wish, as long as you do not exceed the maximum balance of € 500.000.

• Can I transfer money to one of my current term deposits?

  No, once opened you cannot make additional deposits to a term deposit. You may, of course, open a new term deposit at any time.

• Can I prematurely terminate my term deposit?

  No, term deposits cannot be prematurely closed. For the exceptions, see the Terms and Conditions of LeasePlan Bank.

• How is the interest rate on the term deposit(s) calculated?

  The level of the interest rates LeasePlan Bank offers for the various fixed terms depends on the developments in the money market and LeasePlan Corporation N.V.'s capital requirements. To learn more about interest, please visit our interest rate information page.

Business term deposit

• What is a LeasePlan Bank business Term Deposit?

  With a business Term Deposit, you lock in some or all of the balance of your business internet savings account for a fixed period at a higher interest rate. That period may be 3, 6 or 9 months, or 1, 2, 3, 4 or 5 years. The corresponding interest rate applies for the entire period.

  Please note that at the moment of arranging the term deposit, the fixed interest rate will be higher than the variable interest rate paid on the internet savings account, but it is possible that during the fixed period the variable interest rate may rise above the fixed interest rate on your selected term deposit.

  You can link multiple LeasePlan Bank term deposits to your business internet savings account.

   

• How do I open a business term deposit?

  If you want to open a business Term Deposit you need to have a LeasePlan Bank Internet savings account. If you already have a LeasePlan Bank savings account then you can simply open a Term Deposit from your personal page.

  If the above mentioned doesn’t apply to you then opening a business term deposit starts with opening a business internet savings account. You can do this on the term deposit page or on the business internet savings account page. You must open the business term deposit at least one day before the commencement date of the term deposit.

  As soon as you have a balance in your business internet savings account, you can open a business term deposit.

   

• What options do I have at the end of my fixed term?

  You can specify what happens to your term deposit at the end of the period. You can choose between the following options:

  • Lock in the total amount for a new fixed term at the applicable interest rate and conditions at that time
  • Have the total amount deposited to your business internet savings account.

  Once you have selected a given term, that term cannot be changed.

   

• What are the minimum and maximum deposits for a LeasePlan Bank term deposit?

  The minimum deposit for a LeasePlan Bank term deposit is € 1,000. The maximum balance of an internet savings account is € 1,000,000; this means that the total balance of your internet savings account, including any term deposits, may not exceed
  € 1,000,000.

   

• What does opening a business term deposit cost?

  There is no cost for opening a term deposit.

• What is the start date of the term deposit?

  The date that you open the term deposit is also the start date, provided that the term deposit has been opened before 20.00 hours. If you open the term deposit after 20.00 hours, than the start date will be the next day.

• How do I access the information on my business term deposit?

  To access the information on your business term deposit, log in on your personal page using your user name and password. You will then see a list of your current internet savings account and term deposits.

   

• Can I access the balances on business term deposits at any time?

  No, you cannot withdraw money from your business term deposits before the expiry of the term. For the exceptions, see the  Product conditions of LeasePlan Bank.

   

• Is there a maximum number of business term deposits?

  No, you can open as many business term deposits as you wish, as long as you do not exceed the maximum balance of € 1,000,000.

   

• Can I transfer money to one of my current business term deposits?

  No, once opened you cannot make additional deposits to a term deposit. You may, of course, open a new term deposit at any time.

   

• Can I prematurely terminate my business term deposit?

  No, term deposits cannot be prematurely closed. For the exceptions, see the Terms and Conditions of LeasePlan Bank.

• How is the interest rate on the business term deposit(s) calculated?

  The level of the interest rates LeasePlan Bank offers for the various fixed terms depends on the developments in the money market and LeasePlan Corporation N.V.'s capital requirements. To learn more about interest, please visit our interest rate information page.

General interest rate information

• How is the interest rate calculated?

  LeasePlan Bank applies two types of interest: variable interest and fixed interest. The variable interest is applicable to the internet savings account. The interest rate can go up or down. The fixed interest rate applies to term deposits. With a term deposit, the interest rate stays the same during the period agreed with you. This period is called the term. You cannot withdraw your money during this period. You can only do this at the end of the term. There are exceptions. You can read about these in our product terms and conditions. You can read more about the variable interest and fixed interest below.

  Variable interest internet savings account
  LeasePlan Bank uses a fair and transparent method for determining the variable interest from the internet savings account. We set the variable interest rate on the basis of the 1-month Euribor®. This is an important interest rate on the money market. If the 1-month Euribor® increases, your savings interest rate goes up. If the 1-month Euribor® decreases, your savings interest rate goes down. Moreover, you receive a fixed spread from us over and above the Euribor interest rate. In other words, the level of your variable savings interest rate is determined by the 1-month Euribor® plus this fixed spread. We set the spread each quarter. You can find the level of the spread on our page with interest information. LeasePlan Bank informs you about the interest rate via the website and via e-mail each month.

  Fixed interest term deposit
  We determine the fixed interest rate using a different method to that for the variable interest rate. We determine the fixed interest rate on the basis of the costs of money on the money market and on the basis of the capital requirements of LeasePlan Corporation N.V. We use the fixed interest rate for term deposits. The fixed interest rate of a term deposit is fixed for the duration of the term deposit.

• What is Euribor®?

  Euribor® is short for Euro Interbank Offered Rate. The Euribor rates are based on the interest rates at which a panel of 57 European banks borrow funds from one another. Euribor® is a registered trademark of Euribor-EBF a.i.s.b.l.

• What interest rate percentages does LeasePlan Bank use?

  You can find our current interest rates on our homepage. These percentages are also available alongside the information on internet savings accounts and alongside the information on our term deposits. Would you like to know how we set the interest rate? Go to our page with interest information or read the answer to the question ‘How is the interest rate determined?’

• When is the interest on my internet savings account paid?

  Interest on an internet savings account is paid on the first day of the new month.

• When is the interest on my term deposit paid?

  The interest on term deposits of a year or shorter is transferred to your internet savings account at the end of the term. The interest on term deposits with terms of over one year is paid at the end of each calendar year and at the end of the term.

   

• The return the savings calculator shows me is different than what if calculated my self. How is the possible?

  The difference you see can be caused by two reasons. First, the savings calculator has a year of 360 days in stead of 365 (or 366). So in reality you receive interest on more days. Second, the savings calculator makes use of the concept of interest-on-interest. Therefore in the calculation you’ll receive interest on the interest that is paid to you. In real life you may want to withdraw the interest each month and therefore won’t receive interest on that money.

   

Opening the account

• How do I open a business account?

  A LeasePlan Bank business internet savings account can be opened in three simple steps:

  Step 1: Enter personal details

  To open an account, first complete the application form on the LeasePlan Bank website.

  Before you begin, make sure you have the following on hand:

  • Your passport, driving license or EU identity card
  • The account number of the linked account and name in which it is registered
  • Your citizen service number (burgerservicenummer)
  • Your company's Chamber of Commerce registration number
  • Your mobile telephone and mobile telephone number
  • Your e-mail address

  After you have sent the application form, you will receive two e-mails: one with instructions for setting your personal password, security settings and follow-up steps, and another with the account number and how to deposit money to activate your account. At the end of the application process, you can download the application form (.pdf).

  Step 2: Change password and answer security questions

  For security reasons, you must log in the first time with a one-time password that you will receive by text message on your mobile telephone. Once you are logged in, you can set and save your own password. To complete this step, you have to answer a number of security questions.

  Step 3: Activate account

  In order to activate the LeasePlan Bank business internet savings account, we are required to verify the identity and business details of the representative/business owner. To verify your identity, you must transfer a random amount to the specified linked account. As soon as we have received your transfer and verified the business details, we will activate your internet savings account. LeasePlan Bank reserves the right to reject any application, without giving reasons.

   

• What is a linked account?

  A linked account is a current account in your name with a Dutch bank. This account is linked to your internet savings account, and you then use this account to transfer money to and from your business internet savings account.

   

• Why do I have to provide a Chamber of Commerce registration number?

  With the Chamber of Commerce registration number, we can verify the identity of the one-man business or the legal entity and check the business details and authorisations.

   

• Can I track the status of my application?

  Yes. After you have completed the application form and set your own password, you can log in on the LeasePlan Bank website. As long as your application is being processed, logging in will automatically take you to a page on which you can follow the status of your application. Any steps you still may need to take will be listed on this page. When you have sent a transfer from your linked account and your application has been approved, then the amount transferred will be credited to your account. Depending on your bank and the moment of transfer, it may be one to three business days before your funds are credited to your savings account.

   

• Can I also open a LeasePlan Bank business internet savings account with a paper application form?

  No. In order to be able to offer the highest possible interest rate, we do everything we can to keep our costs as low as possible. One of the ways we do this is to only accept online applications.

   

• Can I authorise someone else?

  LeasePlan Bank will only accept persons that are authorised to represent your business in relation to your internet savings account, and who are registered as such with the Chamber of Commerce. If you have a LeasePlan Bank business internet savings account as a one-man business, then you cannot authorise any other person to access your account. Also be aware that only one person at a time may be authorised on behalf of the legal entity for which the savings account has been requested.

   

• Where do i send my supporting documents?

  Please send the copy to us by post or make a scan and send this scan by e-mail to: . Our postal address is: LeasePlan Bank, Antwoordnummer 396, 1300 VB  Almere, the Netherlands.

Managing your consumer account

• Can I add an extra linked account?

  No, you cannot. Your LeasePlan Bank internet savings account is linked to one, and only one, linked account.

• How can I view my account statement?

  As soon as you are logged in, you will see the statements for your savings account and any term deposits.

• How do I withdraw money from my internet savings account?

  Log in on the website and go to ‘Payments’ in the menu on the left. Here you can transfer money back to your linked account. For security reasons, you can only transfer money to your linked account. Cash withdrawals are not permitted.

• How do I withdraw money from my LeasePlan Bank term deposit?

  After the end of the specified term, the balance of your term deposit is automatically transferred back to your linked account, unless you wish to lock in the same amount for the same term. Early withdrawals from your term deposits are not permitted. For the exceptions, see the Product Conditions of LeasePlan Bank.

• Can I also deposit cash to my internet savings account?

  No, you cannot. You can only transfer money from your linked account.

• Can I transfer money from an account other than my linked account?

  No, you cannot. Transfers must always originate from the linked account.

• Are there any transfer costs?

  Money transfers from and to your LeasePlan Bank internet savings account are free of any charge.

• Will I always have access to my money?

  With a LeasePlan Bank internet savings account, you always have immediate access to your money by transferring funds from your internet savings account to your linked account.

  With a term deposit, you choose to lock in your money for a longer period, in exchange for a higher interest rate. This is why you can only withdraw the money in a term deposit at the end of the term. For the exceptions, see the Product conditions of LeasePlan Bank.

• Does LeasePlan Bank also send paper account statements?

  No, we will not send you account statements. You can download and print your own account statements quickly and easily from the website.

• I transferred money but I do not see it in my savings account yet. Why?

  Normally, your transfer will take between one and three days to reach us, depending on the bank at which you maintain your linked account. As soon as the transfer is received by LeasePlan Bank, it will be visible on your account statement.

• How do I get a balance statement for income tax reporting purposes?

  As soon as your annual statement is available (from January), you can download it from the website. You will be informed by e-mail when this statement is available.

• Is there a maximum number of internet savings accounts that I can open?

  Yes. At present the maximum is one savings account per person and per company.

• I cannot log in. What should I do?

  Try to log in again with your user name and password (be aware that access to your account will be blocked after three failed login attempts). The password is case-sensitive, so make sure that the caps lock key on your keyboard is not engaged. If you still cannot log in, contact LeasePlan Bank customer service by e-mail using the contact form on our contact page, or by phone on: 0900 – 8303 (10 cents per minute).

   

• What should I do if I have forgotten my password?

  If you have forgotten your password, you must request a new (one-time) password by clicking the ‘Forgot your password?’ link. A pop-up window will appear. Enter your user name. A screen appears with the secret questions that you must answer. After you have sent your answers, you will receive a one-time password by text message. You can use this one-time password to log in again.

• What should I do if I have forgotten my user name?

  Contact LeasePlan Bank by phone: 0900 – 8303 (10 cents per minute).

• What should I do when I have a complaint?

  If our services do not live up to your expectations and you do not expect any improvement soon, for example by means of additional information, then you can make your complaint known either by sending us an e-mail using the contact form on our contact page, or by sending us a letter. We will offer you a solution within three working days.

   

Managing your business account

• Can I add an extra linked account?

  No, you cannot. Your LeasePlan Bank internet savings account is linked to one, and only one, linked account.

   

• How can I view my account statement?

  As soon as you are logged in, you will see the statements for your savings account and any term deposits.

   

• How do I withdraw money from my business internet savings account?

  Log in on the website and go to ‘Payments’ in the menu on the left. Here you can transfer money back to your linked account. For security reasons, you can only transfer money to your linked account. Cash withdrawals are not permitted.

   

• How do I withdraw money from my LeasePlan Bank business term deposit?

  After the end of the specified term, the balance of your term deposit is automatically transferred back to your linked account, unless you wish to lock in the same amount for the same term. Early withdrawals from your business term deposits are not permitted. For the exceptions, see the Product conditions of LeasePlan Bank.

   

• Can I also deposit cash to my internet savings account?

  No, you cannot. You can only transfer money from your linked account.

   

• Can I transfer money from an account other than my linked account?

  No, you cannot. Transfers must always originate from the linked account.

   

• Are there any transfer costs?

  Money transfers from and to your LeasePlan Bank internet savings account are free of any charge.

   

• How can I change the representative for my business internet savings account?

  If any changes need to be made in the information relating to the company's representative that you registered when you opened the internet savings account, you must notify these changes to LeasePlan Bank. Report any changes to LeasePlan Bank customer service by e-mail using the contact form on the contact page, or by phone on: 0900 – 8303 (10 cents per minute).

   

   

• Will I always have access to my money?

  With a LeasePlan Bank internet savings account, you always have immediate access to your money by transferring funds from your internet savings account to your linked account.

  With a term deposit, you choose to lock in your money for a longer period, in exchange for a higher interest rate. This is why you can only withdraw the money in a term deposit at the end of the term. For the exceptions, see the Product conditions of LeasePlan Bank.

• Does LeasePlan Bank also send paper account statements?

  No, we will not send you account statements. You can download and print your own account statements quickly and easily from the website.

   

• I transferred money but I do not see it in my savings account yet. Why?

  Normally, your transfer will take between one and three days to reach us, depending on the bank at which you maintain your linked account. As soon as the transfer is received by LeasePlan Bank, it will be visible on your account statement.

   

• How do I get a balance statement for income tax reporting purposes?

  As soon as your annual statement is available (in January), you can download it from the website. You will be informed by e-mail when this statement is available.

   

• Is there a maximum number of internet savings accounts that I can open?

  Yes. At present the maximum is one savings account per person and per company.

   

• I cannot log in. What should I do?

  Try to log in again with your user name and password (be aware that access to your account will be blocked after three failed login attempts). The password is case-sensitive, so make sure that the caps lock key on your keyboard is not engaged. If you still cannot log in, contact LeasePlan Bank customer service by e-mail using the contact form on the contact page, or by phone on: 0900 – 8303 (10 cents per minute).

   

   

• What should I do if I have forgotten my password?

  If you have forgotten your password, you must request a new (one-time) password by clicking the ‘Forgot your password?’ link. A pop-up window will appear. Enter your user name. A screen appears with the secret questions that you must answer. After you have sent your answers, you will receive a one-time password by text message. You can use this one-time password to log in again.

   

• What should I do if I have forgotten my user name?

  Contact LeasePlan Bank by phone: 0900 – 8303 (10 cents per minute).

   

• What should I do when I have a complaint?

  If our services do not live up to your expectations and you do not expect any improvement soon, for example by means of additional information, then you can make your complaint known either by sending us an e-mail using the contact form of the contact page, or by sending us a letter. We will offer you a solution within three working days.

   

Changing details

• How can I notify LeasePlan Bank of a change of address?

  For security reasons, any changes of address must be notified to us by e-mail on our contact page.

   

• How can I change the bank/giro number of my linked account?

  You can change your linked account. Changes of linked account can only be accepted after an initial transfer from the new linked account to the internet savings account and once LeasePlan Bank has verified the name on the account. Until this verification has happened, LeasePlan Bank will maintain the existing linked account as the linked account. To give notice of a change of the linked account, contact LeasePlan Bank by phone: 0900 – 8303 (10 cents per minute).

   

• How can I cancel my internet savings account?

  If no term deposit is linked to your internet savings account, you can cancel your LeasePlan Bank internet savings account at any time. You can do this by e-mail (using the contact form on our contact page). Consult the Terms and Conditions of LeasePlan Bank for further information on cancelling your internet savings account.

   

   

• How can I cancel my term deposit?

  Term deposits linked to your account only end after the expiry of the applicable term. Information on the options for premature termination of term deposits can be found in the Product conditions of LeasePlan Bank. To prematurely terminate a term deposit, contact LeasePlan by phone on: 0900 – 8303 (10 cents per minute).

   

• What should I do in the event of a death?

  Upon the demise of an account holder, contact LeasePlan Bank as quickly as possible by phone on: 0900 – 8303 (10 cents per minute).

   

• How can I check whether I have a secure connection?

  The exact method depends on your browser. The instructions for most standard browsers are given below.

  Internet Explorer 6.0

  Double-click on the padlock in the status bar at the bottom of the screen. If the status bar is not activated, the padlock will not be visible. To turn on the status bar:

  • In the Internet Explorer menu bar at the top of the screen, click on ‘View’

  • Tick the box ‘Status bar’

  The Certificate screen must clearly show that the certificate was issued to LeasePlan Bank.

  Internet Explorer 7.0

  Click on the yellow padlock next to the address bar.
  On the certificate, check whether the website is identified as leaseplanbank.nl.

  Internet Explorer 8.0

  Click on the yellow padlock next to the address bar.
  On the certificate, check whether the website is identified as leaseplanbank.nl.

  Google Chrome

  Click on the yellow padlock next to the address bar.
  On the certificate, check whether the website is identified as leaseplanbank.nl.

  Firefox 2.0

  Click on the padlock at the bottom of the screen or next to the address bar, or, under the ‘Security’ tab, click on ‘Display.’ In the ‘Show certificate’ screen, make sure you clearly see the name leaseplanbank.nl under ‘Issued to.’

  Safari

  Click on the padlock at the top right corner of the screen. Check whether the certificate originates from leaseplanbank.nl.

Security settings

• Is online saving safe?

  To be sure that you and only you can access your savings, LeasePlan Bank devotes a great deal of attention to verifying your identity. Upon applying to open the account, you (the business owner or representative of the legal entity) must provide your citizen service number (tax and national social insurance number) and Chamber of Commerce registration number. The first deposit can only be made from your linked account (a Dutch bank/giro account). And from your savings account, you can only transfer funds to your linked account.

  There are several additional precautions that you can take yourself:

  • Make sure that your computer is virus-free. Install a virus scanner and firewall, and make sure to download the latest updates for them regularly. Only download and install software from senders you know and trust.
  • Check that the page is secure (the padlock on your browser window) and verify the website's certificate.
  • Ensure that the web address begins with ‘https’. The ‘s’ in ‘https’ stands for ‘secure,’ and shows that you are in the LeasePlan Bank secure environment.
  • Make sure that only you know your password; do not give it to anyone else. Employees of LeasePlan Bank will never ask you for your password.
  • If you ever log in from a public computer, always make sure you log out after your session.
  • Never open e-mail attachments unless you are sure what the content of the attachment is. If the sender of the e-mail is known to you but you are not sure about the attachment, you are best advised to not open the attachment. Criminals are known to use the names of other people in sending e-mails that contain viruses.

• How can I check whether I have a secure connection?

  The exact method depends on your browser. The instructions for most standard browsers are given below.

  Internet Explorer 6.0

  Double-click on the padlock in the status bar at the bottom of the screen. If the status bar is not activated, the padlock will not be visible. To turn on the status bar:

  • In the Internet Explorer menu bar at the top of the screen, click on ‘View’
  • Tick the box ‘Status bar’

  The Certificate screen must clearly show that the certificate was issued to LeasePlan Bank.

  Internet Explorer 7.0

  Click on the yellow padlock next to the address bar.
  On the certificate, check whether the website is identified as leaseplanbank.nl.

  Internet Explorer 8.0

  Click on the yellow padlock next to the address bar.
  On the certificate, check whether the website is identified as leaseplanbank.nl.

  Google Chrome

  Click on the yellow padlock next to the address bar.
  On the certificate, check whether the website is identified as leaseplanbank.nl.

  Firefox 2.0

  Click on the padlock at the bottom of the screen or next to the address bar, or, under the ‘Security’ tab, click on ‘Display.’ In the ‘Show certificate’ screen, make sure you clearly see the name leaseplanbank.nl under ‘Issued to.’

  Safari

  Click on the padlock at the top right corner of the screen. Check whether the certificate originates from leaseplanbank.nl.

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